Terms & Conditions
Last Modified: January 10, 2026 | Enterprise SLA Terms Attached
1. Acceptance of Terms
By accessing, deploying, or utilizing Dialiqo products, APIs, Voice AI modules, or Carrier SIP Trunks, you agree to be bound by these Master Service Terms.
2. Carrier Uptime SLA Guarantee (99.999%)
Dialiqo guarantees 99.999% monthly service availability for core SIP switching and Voice AI edge proxies. In the event of an SLA breach, customers receive service credits calculated according to our SLA schedule.
3. Acceptable Use Policy
Customers shall not use Dialiqo networks for illegal robocalling, caller ID spoofing, unauthorized surveillance, or transmitting malicious payloads that disrupt public telecommunication infrastructure.
4. Intellectual Property
Dialiqo retains all ownership of core software, patents, and algorithmic models. Custom integrations built specifically for enterprise clients remain the exclusive property of the customer as defined in individual Statements of Work (SOWs).
5. Limitation of Liability
To the maximum extent permitted by applicable law, Dialiqo shall not be liable for indirect, incidental, or consequential damages exceeding the total fees paid by the client in the 12 months preceding the claim.